POLICIES & ETIQUETTE

Frequently Asked Questions and Information About Our Resort 

• Are pets allowed? Yes! LEARN MORE about bringing your furry friend!  Some restrictions and fees apply. 
   
• Check in time is 4pm and check out time is 11am.
  Guests arriving prior to 4pm are welcome to enjoy resort amenities by checking their luggage with the Bell or Front Desk.  Guests are subject to late check-out fees should they not depart the room by 11am. 
   
• Tax, Parking & Resort Charge 
  Sales and Occupancy Guestroom Tax is 12% (7% state, 5% county)
  Valet parking is $30 per car per night   |    Self-parking is $20 per car per night
  A daily resort charge of $40 plus tax will be added to your nightly rate which includes:
  • High speed WIFI in guestrooms
  • Bicycle rentals
  • 1-hour beach paddleboard/kayak rental* 
  • Two water bottles daily in guestroom
  • Beach towels and chaise lounges (based on number of registered guest per room, maximum of four chairs per room)
  • Range balls and use of driving range at Naples Grande Golf Club
  • 24-hour fitness club access
  • Local Daily Newspaper in the lobby
  • Weekly resort activities and wellness classes
  • 10% discount on tennis court fees
  • Tesla Electric Charging Stations
  • Stand-Up Paddleboards and 2 seater Kayak rentals available.  Complimentary usage part of the resort fee is available for resort guests from 8am-10am daily. 
    For safety purposes are only allowed in the Gulf within our beach sites (not into the pass), and guests must be 18 years of age to rent paddleboards and kayaks unless accompanied by a related adult.
     
• Should you need any additional items during your stay, please contact the front desk for assistance.  All arrangements based on your preferences can be made at check-in, including daily service. 
   
• Please note that guests must be at least 21 years of age to check in. 

• Cribs are available at no additional charge, but are based on availability. 
   
• For the safety of small children you may be traveling with, balcony railing protective mesh is available to be installed upon arrival.  Review with a Guest Services Agent. 

• For the safety of our guests in the rare event of an emergency, rollaway beds are only available for king-bedded tower guestrooms and suites. There is a limit of 1 rollaway bed per room, subject to availability. There is a nightly charge of $30 for a rollaway bed.  In lieu of a rollaway, Garden Villa Suites feature a full-sized sleeper sofa in the separate living room.  Tower Suites are all king bedded rooms and do not have a sleeper sofa. 

• Naples Grande is a non-smoking resort. Smoking is only allowed in designated outdoor areas that include the valet area of the front drive, sunset veranda, and on the beach. If there is evidence that you have been smoking in your guestroom, a recovery fee of $750 per incident will be applied to your room folio account.   
   
• No private food or beverage is permitted in public areas of the resort, including coolers. Coolers are prohibited from guestrooms and suites to prevent water damage, and damage to the guestrooms, suites and/or public spaces.  Non-compliance is subject to additional fines.
   
• For guests who self park, we recommend dropping your luggage and loved ones at the front drive prior to parking, as there is no elevator directly to the lobby from the garage. The staircase to the lobby is located in the center of the garage. Guests are welcome to use the pool elevator from Parking Garage 2 (P2 is the first garage as you enter the resort) which will bring you via elevator to the Sunset Veranda on the Lobby Level. 
  **An Elevator Modernization Project is currently underway, and the pool access elevator will be down until December 2023. The resort team has alternate accommodations for any accessible needs guests to get to the pool and/or beach level of the resort. Contact the Front Desk or Security during this time for more information. 
   
• ​​​​​​The resort offers four complimentary Tesla charging outlets for guests who would like to charge their vehicles during their stay. These stations are located in the self-parking garage (first garage as your enter the resort driveway). Standard self parking charges apply. 
   
• All guestrooms have a in-room safe for your cherished belongings.
   
• Any changes to confirmed reservations are subject to the hotels availability and discretion at the time the change is requested and may result in a possible rate change and/or change fee.
   
• All accounts will be settled upon departure. For your convenience, we accept American Express, Mastercard, Visa, Discover and Diners Club. Should you wish to settle your account with a form of payment other than Credit Card, Travelers Cheque or Cash, arrangements must be made with the resort prior to arrival. Payment by check needs to be accepted by the resort more than 21 days in advance of arrival. Guests who choose to use cash at the front desk are required to pre-pay their stay upon arrival, including a $150 per day deposit which will be applied toward incidental charges. Upon arrival, an authorization amount equal to the estimated total of your stay, plus $150 per day for incidentals, will result in an immediate temporary "hold" of the available funds in the account. Upon registration, your form of payment and a photo ID will be required. The minimum check in age is 21.   The resort does not accept cash at the restaurant outlets or spa, but do accept cash at Rhode's End Beach Restaurant, front desk, and resort gift shop. Otherwise, only credit card or premier club member card charges. 
  For the secure credit card authorization form Click Here. 
   
• Resort Handling Fee rates for packages are as follows for all incoming / outgoing packages: $10.00/ Envelope | $12.50/ Package under 49lbs. | $25.00/Package over 49lbs. | $150.00/Pallet.   A 24% Service Charge & 6% Florida Sales tax applies to all shipping and receiving transactions.
   
• Guestroom Cancellation Policy Terms & Conditions:   Guestroom cancellation of one night’s room and tax applies and will be charged if notice of cancellation occurs within the stay dates as outlined below. 
       January 1- May 4                        7 days prior to arrival 
       May 5 -  December 15                 3 days prior to arrival 
       December 16 - January 1          14 days prior to arrival
  Special promotional Advanced Purchase rate requirements vary and full stay room and tax will be charged if cancellation occurs within 14 days.