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Hotel Amenity and Services Updates

Revised 7/1/2020 


4th OF JULY HOLIDAY WEEKEND UPDATE
Due to county mandate over the 4th of July holiday weekend, beaches will have limited hours Friday, Saturday, and Sunday.   No beach access from 11am-5pm on these days.    The Hotel has adjusted its hours to accommodate and ensure you are able to maximize the amount of time enjoying the beaches.  During open hours, Tram transportation service will be provided 8:00am-11:00am and again 5:00pm-sunset.   Beach chairs and umbrellas available to Hotel guests during operating hours 8:00am-11:00am and again 5:00pm-sunset.  


Beginning Monday, July 6th our county beach will return to normal daily hours and operations.  



Safety is our top priority and all hotel staff are wearing masks and gloves.  It's recommended that guests wear a mask per the CDC, however it is not a mandatory hotel policy at this time. 



FOOD & BEVERAGE
 
Aura Restaurant 
Breakfast Buffet 8:00am – 11:00am

Spressi Marketplace
Breakfast to-go-style 8:00am - 11:00am
Afternoon coffee, 14 gelato flavors, other beverages and snacks  4:00pm - 9:00pm

Gulf Coast Oasis Pool Bar & Restaurant
Food menu to-go style, and beverages available include beer, wine, frozen and mixed drinks.  11:00am - 7:00pm View Menu Here

Rhode’s End Beach Bar & Grill
Food and beverages available include beer, wine, and frozen drinks 11:00am-5:00pm View Menu Here
*Friday, Saturday, Sunday of the 4th of July holiday weekend, Rhodes End operating hours will be 5:00pm- Sunset with appetizers and beverages available. 

Mantra Lobby Lounge
The Lobby Lounge provides grab-and-go style food & a full bar 3:00pm - 11:00pm.  (Food service until 10:00pm) 
Dinner with tableside service provided at Aura Restaurant 5:00pm - 10:00pm  View Menu Here

All food & beverage is available for Hotel guests and members only (except for Rhode's End Beach Bar which is open to the public).  At this time we are not operating The Catch of the Pelican Restaurant and In-Room Dining.   

Menus, times, and outlets are subject to change.



ADDITIONAL RESORT AMENITIES: 
  • 4th of July Holiday Weekend Update: see above
    Beginning Monday, July 6th our county beach will return to normal daily hours and operations. 
  • (Outside of the holiday weekend special hours as noted aboe for Friday, Saturday, Sunday)  Beach is open daily and 6-foot distancing guidelines apply.  Hotel beach chairs and umbrellas available for registered Hotel guests and members from 9:00am - 5:00pm.   
  • (Outside of the holiday weekend special hours as noted above for Friday, Saturday, and Sunday) Beach Tram transportation is available daily from 10am to sunset. Plexi-glass partitions have been installed as a precaution to ensure our guests and team members safety in mind. We ask that you only sit directly next to a same-household family member.  Thank you in advance for your patience of tram availability as they will be adhering to social distancing. You are also free to walk the boardwalk to the beach through the mangrove estuary if you choose.   
     
  • Our 3 pools are open for Hotel guests, with proper 6-foot distancing.  The jacuzzi remains closed at this time. The family pool slide is open daily 10:00am-7:00pm and extended hours on weekends 9am-8pm.  All pools are family friendly to ensure we allow enough spacing for all guests; therefore Palm Terrace Pool is currently not operating as adults only.        
  • Parking is available for registered Hotel guests only.   Daily self-parking in our covered garage, and Valet service is available weekends only Friday - Sunday.    (Holiday weekend valet extended Thursday through Monday.)
  • Bellman services are available on weekends.   Any needs on the weekdays please contact the front desk.   (Holiday weekend bellman extended Thursday through Monday.)
  • Golf is temporarily closed for outside play.  
  • Tennis courts are open for hotel guests and members.  Advanced reservations required, some restrictions apply. 
  • Fitness Center is open from Thursday-Monday from 7:00am-5:00pm with 6-foot social distancing.   Fitness center locker rooms remain closed at this time.  A fitness attendant will be present to ensue the safety and well-being of our guests.   
  • Spa & Salon services available daily 9:00am-5:00pm (Closed on Wednesdays).  Contact [email protected] or (239) 594-6321 to reserve your appointment and details on services. 
  • Housekeeping Services – as a precaution we will not be currently offering daily in-room housekeeping service for stayovers. However, should you need anything including additional supplies or linens during your stay, please contact the Front Desk. 
*The amenities and services are subject to change at anytime to ensure we offer the best guest experience. Thank you for your understanding. 
Naples Grande Safety & Well-Being Promise
To ensure the health of our guests and team members the resort has developed a Safety & Well-Being Program, for details visit our page here

Future Bookings
If you wish to reserve your next stay in paradise, our vacation planners can assist you by calling 844-993-9576 or emailing [email protected]

If you wish to cancel or reschedule a future reservation, please fill out this form. Please note that if you booked through a third party like Booking.com, Expedia, etc., you will need to contact your travel agency directly to cancel your reservation. Please note your refund of your deposit may take longer than usual.   
 

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