Northwood Hospitality’s “Safety & Well-Being Promise” builds upon Naples Grande Beach Resort’s already high standards of housekeeping, food & beverage and overall hygiene where Naples Grande uses the highest-grade cleaning products and enhanced safety protocols which are currently in place. The goal with the Safety & Well-Being Promise is to serve as both an assurance and promise that the well-being and safety of our guests and team members is our number one priority. The Safety & Well-Being Promise focuses on three key pillars – Prevention. Cleanliness. Reducing Contact. During your stay you will notice these safety procedures throughout our entire hotel - public areas, guest rooms, restaurants, bars and outlets.
PREVENTION Masks & Gloves Team members will wear masks for safety and prevention, in addition all back of house food handling team members wear gloves. A mask or face covering is required in all indoor public spaces for all guests and team members. Temperature Checks As an additional precaution all team members will have temperatures taken daily with infrared, touchless thermometers. Plexi-Shield Protective Screens Shield protectors have been added to applicable areas including front desk stations. Social Distancing Team members at hotels will follow current social distancing policies and procedures. Signage will remind guests and team members to practice current social distancing guidelines. CLEANLINESS Disinfecting & Sanitation Technology Antimicrobial sanitizing & cleaning systems will be used in all guest rooms, common areas including elevators, meeting areas, pool, bathrooms, retail, spa and food and beverage outlets. Hand Sanitizer Dispensers Hand sanitizer dispensers have been added around the hotel (indoor & outdoor) and the back of house. Sanitizing Wipes in All Guest Rooms All guest rooms will offer individual packet(s) of sanitizing wipes as an additional amenity. Housekeeping Services Housekeeping services will only be provided upon request; additional towels and amenities are also available upon request. Full service can be provided with advanced notice at the F Clean & Clean More Additional guest room sanitation and cleaning procedures are being applied to cleanliness guidelines. Hotels have also increased the frequency of cleaning public areas including but not limited to high traffic and touch areas. REDUCE CONTACT Guest Rooms Turndown service will not be offered. Food & Beverage Hotel is offering both dine-in and to-go-style options. Touchless Dispensers – Soap and Paper Towels in Restrooms Touchless dispensers for soap and paper towels will be accessible in all public and team member restrooms.