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Our Safety and Well-Being Promise builds upon Naples Grande's already high standards of housekeeping, food & beverage and overall hygiene where Naples Grande uses the highest-grade cleaning products and enhanced safety protocols are currently in place. The goal with the Safety and Well-Being Promise is to serve as both an assurance and a promise that the well-being and safety of our guests and team members is our number one priority. The Safety and Well-Being Promise focuses on three key pillars: Prevention. Cleanliness. Reducing Contact. During your stay, you will experience a heightened focus on safety procedures throughout our entire resort.


PREVENTION

Masks & Gloves
  • Team members will wear masks & gloves for safety and prevention. In accordance with local regulations a mask or face covering may be required in all public spaces for all guests.
Temperature Checks
  • As an additional precaution all team members will have temperatures taken daily with infrared, touchless thermometers
Plexi-Shield Protective Screens
  • Shield protectors have been added to applicable areas including front desk stations, reception desks, host stands and retail outlets 
Social Distancing
  • Team members at hotels will follow and enforce social distancing policies and procedures
  • Additional signage across hotels will remind guest and team members of practicing social distancing
  • Common areas have been re-arranged to follow adequate social distancing practices
  • Restaurant and bar seating have also been re-arranged to follow social distancing guidelines

CLEANLINESS

Disinfecting & Sanitation Technology
  • Antimicrobial fogging sanitizing & cleaning systems will be used in all guest rooms, common areas including elevators, meeting areas, pool, bathrooms, retail, spa and F&B outlets
  • UV light cleaning technology will be used to sanitize all room keys, key card packets and credit cards
Hand Sanitizer Dispensers
  • Hand sanitizer dispensers have been added around the hotel (indoor & outdoor) and the back of house
Sanitizing Wipes in All Guest Rooms
  • All guest rooms will offer individual packet(s) of sanitizing wipes as an additional amenity
Housekeeping Services
  • Housekeeping services will only be provided upon request; additional towels and amenities are also available upon request
  • Guest rooms will remain vacant a minimum of 48 hours (based on occupancy); before guest room becomes occupied
Clean & Clean More
  • Additional guest room sanitation and cleaning procedures are also being applied to cleanliness guidelines
  • Hotel have increased the frequency of cleaning public areas including but not limited to high traffic and touch areas 

REDUCE CONTACT

Guest Rooms
  • All non-essential items have been removed from guest rooms including but not limited to decorative pillows, magazines, compendiums, pens, paper, etc.
  • Glassware has been replaced with disposable & sealed paper cups
  • Turndown service will not be offered
Food & Beverage
  • Hotels may offer food & beverage options solely as “to-go” style
  • In-room dining will be served “to-go” style, using disposable serve ware and delivered to the guestroom door or available for pick-up 
  • Where possible menus will be displayed on guest-room TV’s along with website. Disposable menus available for all outlets and in-room dining
Touchless Dispensers – Soap and Paper Towels in Restrooms
  • Touchless dispensers for soap and paper towels will be accessible in all public and team member restrooms
Additional Guidelines Include
  • No kids activities/kids camp offered
  • Spa services may not be offered and/or limited based on local governance
  • Group fitness classes may not be offered and/or limited based on local governance
For more information about your visit, please contact us by phone: (888) 656-1356 or email
*Some initiatives mentioned above are subject to product arrival for full implementation.   Contact the Hotel directly with any questions.

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