OUR COMMITMENT TO YOU
PROVIDING EXCELLENT SERVICE TO ANY AND ALL GUESTS
Naples Grande Beach Resort is committed to providing outstanding service to any and all guests by being ADA-compliant for our guests convenience.
**Accessibility from the parking garage to lobby level is under modernization through December 2022. Should you require alternative accommodations, please dial (239) 597-3232 or Ext. 5656 from your guest room to coordinate transportation with our ADA Tram.**
Should you have difficulty using or accessing any section of our website, please contact us immediately at [email protected]. Aside from working with you to ensure you are provided with the information and assistance you need, we're committed to ensuring that each feature on our site is accessible for everyone and will take the appropriate steps to address any short-comings.
GOAL OF ACCESSIBILITY FOR EVERYONE
It is our goal to ensure that we are providing a seamless experience for everyone - on our website and at our resort. We aim to ensure that everyone is able to access all areas of our website and resort.
DIGITAL PARTNER COMMITTMENT
Naples Grande Beach Resort sources Sabre's SynXis booking engine for digital room reservation transactions. We are proud to partner with Sabre as they have also committed to digital accessibility and have taken steps to be compliant with the current standards. Our current version of the booking engine (RBE) is slated to be WCAG 2.0 Level A compliant by June 30, 2018 (all devices covered).
TAKING ACTION & ONGOING EFFORTS
Naples Grande Beach Resort conducts audits our site utilizing various tools and resources to assist us in implementing the necessary changes to make our site accessible to everyone including anyone using a screen reader, magnifier, voice recognition software, captions, alternative text and other assistive devices. We are working diligently to make these updates in a timely fashion and will continuously audit and update our site. If you are having any difficulty accessing or using any section of our website, please contact us immediately at [email protected]
Please contact us at [email protected] if you have any feedback or suggestions on how we can improve the accessibility of our website.
ACCESSIBILITY FEATURES AT OUR NAPLES, FLORIDA BEACH RESORT
- Accessible guestrooms upon request including rooms with grab bars in shower and at toilet, hearing impaired rooms, roll in showers, TDD phones with visual ringers and doorbells
- "Accessibility Kits" that can assist with special guest needs
- Chair lifts at all three pools
- Accessible tram
- Beach wheelchair
- Ramps and/or elevators to all public spaces
- Accessible guestrooms can be booked and guaranteed by booking an accessible room online, emailing reservations or calling 844-489-9663.